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Who is responsible for a Service in a Hybrid IT Operating Model?

¬†Author: William Dupley Introduction I was sent a model airplane from Air Canada as a thank you for flying over 1 million miles. It was nice, but I did not want to earn another one of these models. Flying is not that much fun after a million miles. However, I have watched over the last Read more about Who is responsible for a Service in a Hybrid IT Operating Model?[…]

CSRM – Cloud Shared Resource Model

Executive Summary The Cloud Shared Resource Model and the Cloud Service Model Introduction When a business decides to consume public cloud resources from providers such as AWS, Azure and Google, there will be a shift in the way technology and service support teams operate in this new environment.¬† SecOps and DevOps teams will need to Read more about CSRM – Cloud Shared Resource Model[…]

Hybrid Service Management

¬†Introduction to Hybrid IT Service Management Challenges A Cloud service is rarely implemented as one service. It usually needs to be integrated into the existing technology architecture and operating model. This results in different organizations being responsible to manage the service level. In addition to this change, the over service level expectations have also changed. Read more about Hybrid Service Management[…]

Is there still value in developing an IT strategic plan?

Introduction As a Technologist Strategist, I was asked for help to develop an IT Plan to transform a company’s IT operational model. At that time the concept of an IT strategy was not a common practice. After six weeks of work that involved most of the over 200 people in their IT organization, the plan Read more about Is there still value in developing an IT strategic plan?[…]